Alberta Property Management Services We Offer
Since we are Alberta’s leader in property and condominium management, we present multiple services that fit the needs for you and your community. We specifically design our services for you and your neighbours to live in a safe, well-maintained environment, keeping open communication on how the community is run. We participate in board meetings, answering any questions or concerns from board members and residents. We also provide services in writing management reports, planning emergency procedures, and working with your vendors and subcontractors. We are here for you every step of the way, leaving no room for error and taking accountability for all the small or big details, leaving more time for your board members to focus on the bigger picture.
FirstService Residential offers Alberta communities several additional services, including:
We do all the hard work here, working tirelessly to bring you a positive return on your investment. FirstService Residential accomplishes this by marketing your property to the right people, and then finding the right tenants. You can also count on us to manage monthly rent collection and maintenance.
With many major financial institution relationships throughout our network, we can get the most out of your condominium corporation’s operating and reserve funds. Our resources allow us to get you the best interest rates and increase your earning potential. Our many examples of managed-properties show that they save money because there are no charged bank fees on their accounts.
Technology at Your Fingertips
FirstService Residential takes great pride in providing your community association access to the industry’s only fully integrated community management software: FirstService Residential Connect™. This software can be used by anyone in the community on any desktop or mobile phone; from board members, property managers, and residents. We designed the software to meet the specific and unique needs of communities like yours and include other important features such as the ability to send out community-wide alerts about potential threats or weather warnings.
Financial Management Services
The expertise of our accounting and financial professionals will provide you with the tailored services you need, whether that is managing cash flow, planning for capital improvements, or corporate reporting. We diligently check every transaction to ensure a steady budget, and also purchase a fidelity bond for your board that covers all of the funds we oversee.
Customer Care Centre
Our Customer Care Centre is at the core of FirstService Residential because it supports any questions or concerns our customers have at any time of day or night. We train and support our Customer Care team continuously so that there is always a positive experience to any negative problem, because our goal is to maintain a successful rate of customer satisfaction. We are proud to say we receive a high rating from users in this department.
Do you need additional organizational help? That isn’t a problem because we can provide an administrative support team for any community board! This team can coordinate annual general meetings, manage meeting minutes, and provide backend support with after-hours emergency response 365 days a year, guaranteed. Let us worry about the little details so that you can focus on your community!
Insurance and Insurance Claims
Our support team can also file insurance claims and arrange for necessary replacement cost appraisal for the replacement. We also keep the board aware of the insurance requirements of your bylaws and Alberta’s Condominium Property Act.
Education and Training
Ongoing training for our property managers and support staff ensures that they are up-to-date on trends and important information. We believe it is crucial to always keep improving, so we invest in educational programs that grants employees access to many online courses and instructor-led webinars. There are also classes in leadership training, customer service skills, communication techniques and more. The best service we can offer will only go as far as how much our employees know, so we continue this commitment for them to stay fully prepared!
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