How to use eApply: A Guide for Brokers

Yes. An application can have multiple parties associated with it. However, every application must have an applicant and at least one unit owner. Each party has specific forms they must complete. If there is more than one applicant or unit owner (i.e., husband and wife), enter one person as the primary applicant or unit owner and set up the others as co-applicants or additional unit owners later.

Please note that the person initiating the application must enter the first name, last name, and email address of all other parties involved (e.g., applicant(s), unit owner(s), broker(s), etc.) to set them up in the application. Once all parties are correctly set up, each will receive a welcome email from eApply inviting them to the application.

Yes, however, applicants must log in to their account to grant brokers access to help review or complete their forms. In eApply, no one has access to another person’s forms unless that individual grants proxy access.

Once an application is set up, the main applicant’s name and email address are locked for editing. You will need to contact eApply support at 844.612.4956 or send an e-mail to [email protected] for assistance in making any changes.

If you receive an error message, please refer to the user guide for steps to fix the PDF. Ensure there are no punctuation or special characters in the file name and that it is in PDF format. You can always reach out to eApply support for assistance.

Yes. If both the husband and wife are named on the contract or sale/lease agreement and need to sign, they must each have their own account on the application.

No. Do not duplicate information in eApply. Joint accounts should be listed under one spouse, and the other can request exemptions for those requirements.

Yes. If you choose to drop off your checks at our 575 Fifth Avenue office, please leave them with our receptionist on the 9th floor. Make sure to include your assigned processor’s name and the application ID number on the envelope.

Our operating hours are Monday through Friday, 9:00 a.m. to 5:00 p.m.

Please address all mailed applications as follows:

FirstService Residential New York
Attn: Applications Department
575 Fifth Ave. | 9th Floor
New York, NY 10017

It may take one to two business days for us to confirm receipt of your check(s) and apply them to the intended application. Our office protocol dictates that all correspondence received by our receptionist must first be logged in our system by our mail center before distribution to the intended department.

Please note, our Application Processing Department receives a large volume of mail daily and we confirm checks received as soon as possible.

To avoid any delays in processing, please lift any credit freezes with credit unions before submitting your application for review.
 
Account balances in the financial section should reflect the closing balance on the most recently uploaded statement.

A professional reference letter should provide information about you in a professional setting and is typically written by a former manager, supervisor or colleague who has worked with you and can speak directly about your work performance or how you contributed to a professional environment.

Retired applicants are not exempt from this requirement. Instead, retired applicants must obtain and upload a professional reference letter(s) from anyone with whom they had a professional relationship (i.e., former colleague or supervisor, attorney, broker, etc.).

Personal reference letters written by a family member are not acceptable.