Episode 40: Building the future: Inside a groundbreaking training program for Strata managers
In this episode, Brent and James tackle a critical issue facing new strata managers in British Columbia: the challenge of onboarding and equipping them with the necessary tools to be prepared for their roles before they embark on their careers
The strata management industry is eager for new talent, but more crucially, it demands well-trained strata managers. Given the fast-paced nature of the field, managers are often thrust into their roles and expected to learn on the job.
We had the opportunity to speak with the insightful Katharine Olson, Associate Broker in Strata & Rental Management, who specializes in training and development. She shared her perspectives on the challenges and solutions for providing reliable training to get strata managers well prepared and confident about their role.
Get the Guides:
3 Keys to Decision Making for Strata CouncilsMaintenance Planner Checklist
8 Steps for Going out to Bid
About the Guests
Katherine Olson
Strata Manager Trainer, FirstService Residential BC
Katharine Olson is a Manager, Strata Training at FirstService Residential based in Vancouver, British Columbia. Previously, Katharine was a Community Manager at Tribe Management and also held positions at Starbucks, Pacific Quorum Properties, Century 21, Vista Realty, Destination Auto Group, North Vancouver School District.
Katharines experience ranges from educating and preparing new strata managers on essential skills like financial management, conflict resolution, and legal compliance specific to strata management. She designs training programs and offers support to ensure strata managers are prepared and effective in their roles.
About the Hosts:
Brent Anderson
Business Development Director, FirstService Residential British Columbia
As Business Development Director, Brent is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
Brent’s professional career in sales began selling souvenirs at Canucks games back at the PNE Coliseum. For the past 15 years, has been closely working with strata managers as a salesperson for various trades, including painting, high-rise window cleaning, and HVAC services.
The sales world is full of cookie-cutter reps who lead with their ego and put their needs ahead of the customers. Not Brent; he is passionate about the needs and goals of his clients and specializes in bringing them peace of mind.
Brent lives in South Surrey with his wife and their Jack Russell Terrier. He is an avid hiker and budding kayak enthusiast.
James Milne
Business Development Director, FirstService Residential British Columbia
As Business Development Director, James is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia.
James takes a consultative approach to his role, recognizing that having the right fit between a community and its management is crucial to long-term success. Prior to joining FirstService, James worked in luxury hotel management and business-to-business sales.
James has more than 20 years of experience in customer-facing roles and a true passion for customer service. He is a licensed strata manager and has a degree in Business Management.
When not working, James is also an avid mountain biker and serves as the President of one of BC’s largest non-profit mountain bike clubs.
About Stratagize Podcast
Over 1.5 million people live in strata housing in the Province of British Columbia.
Let's face it, you'd rather watch reruns of the nightly news than read the Strata Property Act (And we can't blame you) Still, most people are at a loss when it comes to understanding such an important framework for how many of us live our lives in proximity with one another.
🎙 Stratagize with Brent Anderson & James Milne features conversations with industry leaders and experts who share their knowledge to demystify an industry that impacts the lives of more than 1 out of 3 British Columbians.
Whether you are a council member, owner, investor, or renter, if you're looking for content that will bring value to your strata and help you get to the next level… THIS is it!
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