As a board member, it’s crucial to have a deep understanding of residents’ perspectives and feelings about the community. In this episode of our Get on Board podcast, Michele Poetsche from FirstService Residential chats with Dale Rands, board president of Two City Plaza in West Palm Beach, about effective strategies to connect with residents. They delve into tools, including:
  • Surveys
  • Town halls
  • Fireside chats

Discover how this transparent, two-way communication approach can identify areas that require your attention and help the board make a positive impact on the community. 

Release date: October 19, 2023
Length: 18.39

About the Get on Board podcast series

Get on Board is a podcast series by FirstService Residential, North America’s leading property management company. In each episode, HOA and condominium board members discuss what’s happening in their communities and how they approach the many challenges associations face today. These real-life stories will help you better navigate the critical role and responsibilities of being an association board member while keeping the community vision and residents’ interest top of mind.

Stay tuned for new episodes every quarter! Have an idea for a future episode or want to be a featured board member? Send us an email>