The ideal property manager usually exhibits a number of traits that makes them effective at their job. They can switch from being courteous and personable with residents, while being firm with vendors. They are a jack-of-all-trades and have a good understanding of the basics of major systems such as plumbing, heating, and cooling. They help and support their property’s board on their plans, but can switch easily and take you through the details of even the most complicated budget plan.
Is this all it takes to be the most effective property manager? Or can they take their training more steps further? Like any profession, property management takes training to obtain the necessary licensing and qualifications. It is a regulated, controlled discipline where their licensing will allow them to work as a professional property manager. However, understand that licensing and qualifications work differently in every market. With that being said, after a property manager has received their credentials, here’s how you can tell they have been properly trained.

1. Licensing

This is the minimal requirement for any property manager. In most states, a license is required to practice in the field. If you live in a state that mandates licensing, make sure that the property manager you’re considering has satisfied this requirement and is state licensed.
Do they have their license? A very simple question, but an important one. If you live in a province that requires licensing, ensure the property manager you’re interested in has satisfied this requirement.

2. Education

How deep has their education gone? Did they receive their license and stop learning after that? These questions exhibit a lot about their character and commitment to their position. If they have continued to take additional courses to help them strengthen their property management knowledge regarding subjects like engineering or legislation, or more everyday tasks such as budgeting or insurance, they will look more well-rounded.

3. Number of Certifications

Individual property management professionals can further their careers by achieving enhanced levels of certification through university or college courses, specializing in a number of different areas. They can also begin enhancing their designations after becoming a Certified Property Manager (CPM).  Property managers can progress to an Accredited Residential Manager (ARM) or Accredited Commercial Manager (ACM). Once property managers have achieved this designation, they are also eligible for specialty certification as a Certified Manager of Condominiums (CMOC), which is a designation that recognizes a professional as a professional who is extremely knowledgeable in all facets of condominium association management.

4. Dedication

A professional property management company’s commitment to its staff and residents speaks volumes to the firm as a whole. FirstService Residential, North America’s leading property management company, provides professional development courses through FirstClass, so our property managers have hands-on learning right at their fingertips. It is up to the property manager to go above and beyond with the support from FirstService Residential.

In conclusion, these four signs are key to looking for a well-trained property manager. Together, it’ll make a big difference in the level of service your board experiences. If you want to know how to make your board members the best they can be, we recommend this article.  For more information on choosing the right property manager, contact FirstService Residential. 
Saturday August 08, 2020