Lupe Mujica in a conversation about recognition programs with Great Place to Work®
How the Best Employee Recognition Programs Build on Company Values
Employee recognition is great for employee morale, retention, and overall performance.
However, it’s a mistake to just roll out a program that offers employees rewards like gift cards without a deeper conversation about what the organization should be celebrating. What kinds of behaviors are worthy of recognition, and what does it look like when employees go “above and beyond”?
“To be an industry leader, you need to reward associates for far more than reaching their business goals,” says Lupe Mujica, chief people officer at FirstService Residential, a property management company in the U.S. and Canada. “Your recognition programs need to reinforce and celebrate your organization’s culture and service standards.”
FirstService Residential has six core values that it uses to define employee behaviors that warrant recognition:
- Do what’s right.
- Own it.
- Improve it.
- Aim high.
- Build great relationships.
- Be genuinely helpful.
“It’s vital that we align our recognition programs to reflect those values,” says Mujica. “We want our associates to be rewarded for the way they conduct themselves in the workplace.”
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