Communication Survey
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Board communication is essential to community success. We surveyed board members across North America to get feedback about communication strengths and common mistakes. See how your board measures up.

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FirstService Residential is North America’s property management leader, partnering with more than 8,600 communities across the U.S. and Canada. HOAs, community associations, condos and strata corporations rely on our extensive experience, resources and local expertise to maximize their property values and enhance their residents’ lifestyles. Dedicated to making a difference, every day, we go above and beyond to deliver exceptional service.

Board Member Education

Search our archives to read articles about the topics that matter most to you: budgeting, communication, insurance, preventive maintenance, building community and more!

March 20, 2023
The HOA board is the foundation of an active residential community.
Duties of an HOA president: Everything you need to know
March 20, 2023
For many people, one of the reasons for joining a homeowner association is to have access to community events and resident lifestyle programs.
Eight community event ideas to engage your residents
March 08, 2023
Every board of directors, whether for a Fortune 500 company or your community association, needs a great secretary. The secretary is responsible for maintaining those records accurately, including meeting minutes, bylaws and membership records.
What does a community association secretary of the board do?
March 08, 2023
Swimming pools are one of the most common, and most desirable, amenities in communities. Making sure to have proper community pool insurance coverage.
The basics of community pool insurance: what you need to know
February 24, 2023
The prevalence of homeowner associations (HOAs) has been steadily increasing, with over 53 percent of current homeowners in the United States living in HOAs and 82.4 percent of newly constructed homes sold in 2021 being part of a homeowners association.
What is an HOA? FAQs about Homeowner Associations
February 23, 2023
Residents of the Resort A building in Myrtle Beach breathed a collective sigh of relief recently when their condo association partnered with FirstService Residential and was able to avoid an emergency evacuation for recent hurricanes Ian and Nicole.
Myrtle Beach resort avoids evacuation with FirstService Residential partnership
February 13, 2023
Regardless of how you feel about them, board meetings are more than just something your community association chooses to do. They are something your community association must do. Board meetings are crucial to the governance of your community association. If they aren't run effectively, chances are your association won't function well either.
6 Best practices for your HOA board meeting
February 13, 2023
55 and older communities are on the rise as Baby Boomers and Generation X enters their retirement age. And with changing cultural nuances, studies show that seniors today are much more independent and savvier than previous generations.
55 and older communities: are they for you?
February 03, 2023
Summertime is swim time, and for the most part, it’s a plunge into carefree fun. But without the right swimming pool safety practices, your residents and association could be at risk.
Swimming pool safety: 6 things your association should do
January 25, 2023
One of the most important things to consider when analyzing a homeowner’s association (HOA) is the current standing of the community's financials.
Understanding Community Financials & How to Strengthen Them
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FirstService Residential Videos

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Winning on Purpose | A conversation with Fred Reichheld and David Diestel - Part 1

Winning on Purpose | A conversation with Fred Reichheld and David Diestel - Part 2

Winning on Purpose | A conversation with Fred Reichheld and David Diestel - Part 3

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New Downloadable Items!

Download shareable guides, infographics and success stories or watch webinars about issues that affect your community or building.

Enhancing Property Values
Budget & Assessments

Enhancing Property Values

Join our local experts as we uncover strategies to help lead your community during this time.

Enhancing Property Values
Maintenance & Capital Improvements

Enhancing Property Values

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