Friendly, Responsive Service

FirstService Residential Massachusetts, our service promise includes ensuring every homeowner, resident and Board member has a positive service experience with our company at all times.  As part of this commitment, we have established our 24/7 Customer Care Center, an exclusive and convenient phone-in resource that provides your residents with immediate community answers and information any time, day or night. 

When residents call, our service-trained 24/7 Customer Care Center specialists access complete information about your community through our proprietary FSRConnect property management technology.  This instant ability to provide requested information or resolve issues immediately has helped the 24/7 Customer Care Center  repeatedly achieve high approval ratings from callers.  In fact, the 24/7 Customer Care Center’s satisfaction ranking from users after the first call is substantially higher than the industry average for initial customer satisfaction.

Learn more about how FirstService Residential in Massachusetts' 24/7 Customer Care Center can add value for your community.